If encountering any problems during usage, press the Bug Report button and pass the file to the developer. You can also highlight your issues at the Support Thread here at HWBot.
The Official HWBot BenchMate Support Thread can be found at the Forum
The BenchMate Tryout compo is on the way, feel free to chime in, The more scores/reports, the faster the development of a final release will happen. Scores can be submitted straight via the Benchmate Tool (internet required ofc) or via the Screenshot (Result Folder) For the Compo new Beta Benchmark rankings are in order, so no panic if your score does not appear in the normal rankings.